Buyers are responsible for any customs duties, import taxes, or related fees that may be charged by their local authorities. These charges are determined by the destination country and are not included in the purchase price or shipping fees on our website.
Archives: FAQs
Why don’t you offer local shipping?
At this time, we do not offer local shipping due to logistical limitations. Our fulfillment process is optimized for international delivery through Hongkong Post, and we currently do not have a local courier setup that meets our service standards. We’re always reviewing our shipping options, and local delivery may be considered in the future.
Why was my order canceled and refunded before it shipped?
We may cancel and refund your order before shipping for the following reasons:
- The item is out of stock
- The item was damaged prior to dispatch
- There is an issue with shipping, such as airmail service being suspended from Hong Kong to your destination country
These measures help ensure you aren’t left waiting for an item we can’t deliver. If this happens, we’ll notify you promptly and issue a full refund.