Unfortunately, once an order has been confirmed, we’re unable to make changes to the payment details. This helps maintain a secure and smooth processing experience for all transactions.
Archives: FAQs
Do you store any credit card information?
No, we do not store any credit card information on our website. All payments are processed through Stripe, a third-party payment provider. This means your financial information is handled externally and never stored on our servers.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to check delivery updates through Hongkong Post’s mail tracking service
How long is the handling time before my order is shipped?
All orders are processed within 5 business days before being shipped. Once your package is on its way, we’ll email you a tracking number so you can follow its delivery status online.
How will I know whether my order has been shipped?
You’ll receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number, so you can monitor your delivery status online.
The tracking status of my order hasn’t updated – what should I do?
Tracking updates from Hongkong Post may occasionally be delayed, especially during busy periods or international transit. In some cases, certain destination countries do not provide tracking updates for registered mail, which can result in limited visibility once the item leaves Hong Kong.
- Double-check the tracking number on Hongkong Post’s tracking page
- Reach out to us—we’re happy to assist and follow up on your behalf
What currency are the prices listed in?
All prices on our website are displayed in USD (United States Dollars) by default. If you prefer to view prices in a different currency, you can change it using the currency selector in the sidebar. The final charge will depend on your payment provider’s exchange rate at checkout.
Which countries do you deliver to internationally?
Our international delivery options depend on whether a shipping method is available for your selected destination. At checkout, you’ll be able to see if shipping is supported based on your address. If no shipping options are shown, it means we’re currently unable to deliver to that location.
Which Payment Types Do You Accept?
We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.
We also accept Alipay, Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24), as payment for all of our items.
Which shipping methods or carriers do you use to deliver items?
We ship all orders using Hongkong Post, which offers reliable local and international delivery services. Depending on your destination and selected shipping option, your parcel may be sent via registered air mail, Speedpost, or other services provided by Hongkong Post.